Lonking Complete After Sales Service
It is a series of after-sales service for Lonking CDM series products that is designed to effectively support customers worldwide.
It is the first branded parts and service operation created by a Chinese construction equipment manufacturer, which reflects Lonking's innovative approach to deliver a conceivable difference to Lonking users all over the globe.
Our after-sales department will support the dealers and cater to customers' needs with regard to servicing and supporting the products with best parts back up.

Lonking Complete After Sales Service provides:
1. Training
2. Technical Support       -- →     Distributors
3. Field Support           -- →      End Users
4. Parts Support

In house Training
Lonking provides introductory and higher level training to service technicians of the distributors, maintenance staff to maximize machine operation. Excellent in-house training facility in Shanghai and Longyan has been equipped training centre facilitated by different departments.

Technical Support
Full customer support and product improvements together with tool kits, diagnostic kits and special tools are provided to dealers for efficient and professional maintenance of machines.

Field Support
Through our dealership networks, Lonking engineers are sent all over the world for on field customer support, maintaining service efficiency to the highest standards. Response time and MTTR driven working environment focused to provide optimum uptime for the machines and value to the customer.

Parts Support
Timely and cost effective solutions, coupled with excellent parts support for the machine fleet is a principle that Lonking stays attached with. Availability of parts in every dealership locations ensures high quality standards and minimal downtime for Lonking machines.